Refund policy

Refund & Return Policy

Last Updated: October 22, 2026

At Boutique By Mae, we aim to provide customers with a clear and straightforward return and refund process.

1. Return Policy Overview

  • Return window: 30 days from the delivery date.

  • Return method: By mail.

  • Return eligibility: New, unworn, and unwashed items with original tags attached.

  • Return shipping costs: Paid by the customer for standard returns.

  • Restocking fees: None.

  • Refund processing time: Within 7 business days of return approval.

  • Refund method: Original payment method.

  • Exchanges: Accepted for eligible items.

  • Defective, damaged, or incorrect items: Eligible for a return, refund, or replacement, with return shipping covered by Boutique By Mae.

2. Return Eligibility

Customers may request a return within 30 days of receiving their order.

Returns are accepted for eligible items that meet the following conditions:

  • The return request is submitted within 30 days of delivery.

  • The item is new, unworn, and unwashed.

  • All original product tags remain attached.

  • The item is returned in its original packaging or similar protective packaging.

  • The item is returned without damage caused by the customer.

Returns are available for eligible purchases, including returns due to a change of mind, sizing concerns, or dissatisfaction with the item.

Requests submitted after the 30-day return window are not accepted for standard returns.

These conditions do not limit your rights concerning defective, damaged, or incorrect items or any rights provided by applicable law.

3. How to Start a Return

To request a return, please follow these steps:

  1. Contact customer support: Email info@boutiquebymae.com within 30 days of delivery. Include your order number and the item you wish to return.

  2. Receive return instructions: Our customer service team will provide instructions, including the applicable return address, within 1–2 business days.

  3. Prepare your return: Ensure the product meets the return eligibility conditions.

  4. Package the item: Use secure packaging to protect the product during shipping.

  5. Ship the item: Send your return using a reliable shipping carrier. We recommend using a trackable shipping service.

  6. Return inspection: Once your package arrives, we will inspect the returned item and notify you of the approval or rejection of your refund.

Please contact our team before returning any products to ensure your package is sent to the correct return address.

4. Return Shipping Costs

For standard returns, including changes of mind, sizing concerns, or unwanted items, return shipping costs are the customer's responsibility.

The cost of return shipping depends on the carrier and shipping service selected by the customer.

Boutique By Mae does not charge restocking fees.

If a return is required because the item is defective, damaged upon arrival, or incorrect, Boutique By Mae will cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days of approval.

Depending on your bank or payment provider, an additional 3–5 business days may be required for the refund to appear in your account.

Refunds for approved returns cover the amount paid for the returned products, including any applicable product taxes refunded in accordance with law.

Boutique By Mae offers free standard shipping on all US orders, so there are no original standard shipping charges to refund.

6. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@boutiquebymae.com as soon as you discover the issue.

Include your order number, a description of the problem, and clear photographs where possible.

Defective or incorrect items are accepted for review and resolution even outside the standard 30-day return window.

Depending on the circumstances, we will arrange an appropriate refund, replacement, or other remedy consistent with applicable law.

For confirmed defective, damaged, or incorrect items, Boutique By Mae will cover the applicable return shipping costs.

7. Exchanges

We accept exchanges for eligible items within 30 days of delivery.

To request an exchange, email info@boutiquebymae.com with your order number and details of the requested size, color, or item variation.

Exchanged items must meet the same eligibility conditions as standard returns.

Exchanges are subject to product availability.

For standard exchanges, return shipping costs are the customer's responsibility.

For exchanges involving defective, damaged, or incorrect items, Boutique By Mae will cover the applicable return shipping costs.

8. Order Cancellations

If you wish to cancel an order, please contact us at info@boutiquebymae.com before your order has shipped.

We will review your cancellation request based on the current order status.

Once an order has shipped, it cannot be canceled. However, you may request a return after delivery according to this policy.

9. Contact Information

For questions about returns, refunds, cancellations, or exchanges, contact our customer support team.

Boutique By Mae

Online Women's Fashion Retailer

Email: info@boutiquebymae.com

Phone: +1 917 914 7897

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM ET

Market Served: United States

Return Instructions: Contact info@boutiquebymae.com to receive the applicable return address and instructions.