Terms of Service

Last Updated: October 22, 2026

Welcome to Boutique By Mae, an online women's fashion retailer serving customers in the United States.

These Terms of Service govern your access to and use of our website, including browsing products, placing orders, and using our services.

By accessing our website or making a purchase, you agree to these Terms of Service and our applicable store policies.

1. User Responsibilities

By using this website, you confirm that you are legally capable of entering into binding agreements or have the permission of a parent or legal guardian where required.

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Provide false or misleading information when placing an order.

• Upload, transmit, or distribute viruses or malicious content.

• Attempt to gain unauthorized access to our website or associated systems.

• Engage in activities that interfere with website security or functionality.

• Violate applicable laws or the rights of third parties.

Boutique By Mae reserves the right to restrict, suspend, or terminate access to website services when reasonably necessary to address violations of these terms, suspected fraud, or security risks.

2. Products and Product Information

Boutique By Mae is an online retailer offering women's clothing and fashion accessories.

We aim to provide accurate product descriptions, images, prices, available sizes, colors, and other relevant product information.

Product images are intended to represent the items offered for sale. Minor differences in appearance may occur due to screen settings, lighting, or other display-related factors.

We make reasonable efforts to ensure product information is accurate and updated.

If a material product information or pricing error affects an order, we may contact the customer to resolve the issue before fulfillment, including offering cancellation and a refund where appropriate.

Product availability may change, and certain items may become unavailable.

3. Orders and Payments

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

All product prices and applicable charges are displayed during checkout before payment is completed.

Orders are subject to payment authorization and product availability.

We reserve the right to review or cancel orders where reasonably necessary due to payment issues, suspected fraudulent activity, product unavailability, or material listing errors.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Customers will receive an order confirmation email after submitting an order.

4. Shipping and Delivery

Boutique By Mae offers free standard shipping on all orders within the United States, with no minimum purchase requirement.

Our standard shipping conditions are:

• Order cutoff time: 12:00 PM Eastern Time (ET)

• Processing time: 1–3 business days

• Transit time: 4–6 business days

• Total estimated delivery time: 5–9 business days

• Shipping cost: Free on all US orders

• Business days: Monday through Friday, excluding applicable public holidays

Orders placed after the daily cutoff time begin processing the next business day.

Delivery times are estimates and may be affected by carrier delays, weather conditions, public holidays, or other logistical circumstances.

Tracking information will be provided by email once an order has shipped.

For further details, please refer to our Shipping Policy.

5. Returns, Refunds, and Exchanges

Boutique By Mae accepts eligible returns within 30 days of delivery.

Our standard return conditions include:

• Return requests must be submitted within 30 days of delivery.

• Returned products must be new, unworn, unwashed, and include their original tags.

• Customers are responsible for standard return shipping costs.

• No restocking fees are charged.

• Approved refunds are issued to the original payment method within 7 business days of return approval.

• Exchanges are available for eligible products, subject to availability.

• Defective, damaged, or incorrect items are eligible for an appropriate return, refund, or replacement, with applicable return shipping covered by Boutique By Mae.

To initiate a return or exchange, contact info@boutiquebymae.com.

For complete information, please refer to our Refund & Return Policy.

Nothing in these terms limits any consumer rights or remedies provided by applicable law.

6. Order Cancellations

Customers may request cancellation by contacting info@boutiquebymae.com before their order has shipped.

Cancellation requests are reviewed according to the order's fulfillment status.

Once an order has shipped, cancellation is no longer possible. Customers may request a return after delivery in accordance with our Refund & Return Policy.

7. Intellectual Property

The website content, including text, layouts, graphics, and other materials created or owned by Boutique By Mae or its operator, is protected by applicable intellectual property laws.

Certain product images, descriptions, trademarks, and other materials may belong to third-party suppliers, manufacturers, or their respective rights holders and are used with appropriate authorization or other lawful permission.

Nothing in these Terms of Service transfers ownership of third-party intellectual property to Boutique By Mae.

Unauthorized reproduction, distribution, modification, or commercial use of protected website content is prohibited unless permitted by the relevant rights holder or applicable law.

8. Third-Party Services and Links

Our website may integrate with or provide access to third-party services, including payment providers, shipping carriers, analytics platforms, and other service providers.

We may also display links to external websites.

Third-party services may be governed by their own terms and privacy policies.

Boutique By Mae is not responsible for third-party content or practices outside our reasonable control, except where responsibility is imposed by applicable law.

9. Privacy and Personal Information

We collect, use, and process personal information in accordance with our Privacy Policy and applicable United States privacy laws.

Personal information may be used to process orders, arrange deliveries, provide customer support, prevent fraud, and perform other activities explained in our Privacy Policy.

Customers may have rights relating to their personal information under applicable state privacy laws.

For more information, please review our Privacy Policy or contact info@boutiquebymae.com.

10. Customer Feedback and Submissions

Customers may submit feedback, product reviews, suggestions, or inquiries through our website or customer service channels.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable law or the rights of others.

You grant Boutique By Mae a non-exclusive, royalty-free license to use, reproduce, and display submitted feedback or reviews for legitimate business purposes related to our online store, subject to applicable law and our Privacy Policy.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, or otherwise violates these terms.

11. Website Availability and Disclaimer

We make reasonable efforts to maintain the accuracy, functionality, and security of our website.

However, website access may occasionally be interrupted due to maintenance, technical issues, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

Nothing in these terms excludes warranties, remedies, or consumer protections that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Boutique By Mae and its operator are not liable for indirect, incidental, or consequential losses arising solely from website interruptions, third-party service failures, or unauthorized use outside our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

These terms do not affect customers' statutory rights relating to purchased products, refunds, defective merchandise, or other applicable consumer protections.

13. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the laws of the jurisdiction in which the business operator is legally established, subject to mandatory consumer protection laws that may apply in the customer's place of residence.

Any disputes will be handled in accordance with applicable law and the jurisdictional rules governing the parties.

Nothing in these terms restricts a consumer's ability to exercise rights that cannot lawfully be waived.

14. Changes to These Terms

Boutique By Mae may update these Terms of Service to reflect changes in business operations, services, legal requirements, or website functionality.

Updated terms will be published on this page with a revised last-updated date.

Where required by law, additional notice will be provided.

Changes will not retroactively remove consumer rights arising from orders already placed.

15. Contact Information

For questions about these Terms of Service, orders, shipping, returns, or customer support, please contact:

Boutique By Mae

Online Women's Fashion Retailer

Email: info@boutiquebymae.com

Phone: +1 917 914 7897

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM ET

Market Served: United States

For additional information, please refer to our Privacy Policy, Shipping Policy, and Refund & Return Policy.

Boutique By Mae is an online fashion retailer specializing in women's clothing and accessories. We are committed to transparent shopping terms and clear customer service information.