Shipping policy

Shipping Policy

Last Updated: October 22, 2026

Boutique By Mae is an online women's fashion retailer serving customers in the United States. This Shipping Policy explains our shipping costs, order processing times, delivery estimates, and tracking procedures.

1. Shipping Overview

Shipping destination: United States
Shipping method: Standard shipping
Shipping cost: Free on all US orders
Minimum order requirement: None
Order cutoff time: 12:00 PM Eastern Time (ET)
Processing time: 1–3 business days (Monday through Friday)
Transit time: 4–6 business days (Monday through Friday)
Total estimated delivery time: 5–9 business days
Order tracking: Provided by email after shipment

All processing and transit times are calculated in business days, excluding weekends and applicable public holidays.

2. Free Shipping

Boutique By Mae offers free standard shipping on all orders delivered within the United States.

There is no minimum purchase amount required.

The standard shipping cost is $0.00 for eligible US orders.

Any applicable sales taxes will be calculated and displayed at checkout before payment.

3. Order Processing

Orders placed before 12:00 PM ET on a business day begin processing according to our standard processing schedule.

Orders placed after 12:00 PM ET, on weekends, or on applicable public holidays begin processing the next business day.

Our standard processing time is 1–3 business days, Monday through Friday.

Processing includes order verification, preparation, and fulfillment arrangements.

4. Shipping and Delivery Times

Once your order has been processed, the estimated shipping transit time is 4–6 business days.

The total estimated delivery time, including processing and transit, is 5–9 business days.

These are estimated delivery times rather than guaranteed delivery dates.

Delivery times may be affected by carrier disruptions, weather conditions, public holidays, destination-specific circumstances, or other unexpected logistics issues.

We will assist customers with delivery inquiries and provide available shipment information.

5. Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

This email will contain a summary of your purchase and your order details.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

6. Order Tracking

Tracking information is provided after shipment.

Customers can use the tracking number or tracking link included in their shipping confirmation email to monitor the progress of their delivery.

Tracking updates may take some time to appear after the package is handed over to the carrier.

For tracking assistance, contact info@boutiquebymae.com.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated maximum delivery time of 9 business days, please review your tracking information.

Allow up to 2 additional business days for possible carrier delays.

If the package has still not arrived, please contact info@boutiquebymae.com with your order number.

Our customer support team will investigate the issue and assist you with the next steps.

8. Order Cancellations

To request an order cancellation, email info@boutiquebymae.com before your order has shipped.

Orders that have already shipped cannot be canceled.

After delivery, you may request a return in accordance with our Refund & Return Policy.

9. Damaged or Incorrect Deliveries

If your package contains a damaged, defective, or incorrect item, please contact info@boutiquebymae.com promptly.

Include your order number, a description of the issue, and clear photographs where possible.

We will review the matter and arrange an appropriate resolution, including a refund or replacement where applicable.

Boutique By Mae will cover the applicable return shipping costs for confirmed defective, damaged, or incorrect items.

10. Return Shipping

Standard shipping on purchases is free for US customers.

However, customers are responsible for return shipping costs when returning eligible items due to changes of mind, sizing concerns, or other standard return reasons.

There are no restocking fees.

For complete return instructions, eligibility conditions, and refund timelines, please refer to our Refund & Return Policy.